Complaint Policy (Defective / Damaged / Wrong Items) – Cyprus

Effective date:

[PENDING: Effective date (dd/mm/yyyy)]

Company Details

Legal/Trading name:

KG ALL ABOUT FITNESS

Legal form:

[PENDING: Ltd / Sole trader etc.]

VAT number:

00912271W

Registered address:

DIOS 11, LAKATAMEIA

Customer support email:

info@

Phone:

70000380

Website / Domain:

www.all-about-fitness.com

1. Scope

This policy covers complaints relating to: (a) damage in transit, (b) defective products, (c) wrong items or missing items.

2. Time limit and evidence

For defective/damaged/wrong items, photos must be sent within 2 days of delivery, and return shipping costs will be covered by us.

Photos should include: outer packaging, inner packaging, the product, and (where possible) the shipping label.

3. Assessment and resolution

After receiving the evidence, we will assess your request and propose an appropriate resolution. We may request that the product is returned for inspection.

Where confirmed, we may offer: replacement, reshipment, refund, or another reasonable remedy in line with consumer rights.

4. Shipping arrangements

Where the complaint is confirmed, we cover return/reshipment shipping costs.

5. Contact

Submit complaints to:

complaints@